FAQs


1. Are all items authentic?

 

Yes.

At URIVR, authenticity is the foundation of everything we offer.


All luxury, collectible, and pre-owned items undergo a strict verification and inspection process prior to listing and shipment.

For full details, please refer to our Authentication Guarantee page.

 


2. Do you sell brand-new or pre-owned items?

 

We curate a mix of:


  • Luxury and collectible pieces
  • Pre-owned and archival items
  • Select new or limited-supply items


Each product listing clearly states the item’s condition and relevant details.

 


3. How long does order processing take?

 

Once full payment or required deposit is received and all necessary verification is completed, orders typically enter preparation within 2–5 business days.


Preparation includes authentication confirmation, final inspection, secure packaging, and logistics coordination.

 


4. How long does shipping take?

 

Delivery times vary by destination and item type.


In most cases, orders arrive within 5–15 business days after dispatch.

International shipping timelines may vary due to customs clearance, destination country regulations, or carrier conditions.


For more information, please see our Shipping & Delivery Policy.



5. Do you offer international shipping?

 

Yes.

We ship internationally through our global logistics and certified warehouse network.


Shipping routes and carriers are selected based on item value, destination, and safety considerations.



6. Are shipping fees included in the item price?

 

Shipping fees are calculated based on item size, value, destination, and insurance requirements.


Final shipping costs will be confirmed before dispatch or shown at checkout when applicable.

 


7. Are all sales final?

 

Most luxury, collectible, and pre-owned items are Final Sale.


Due to the nature of these items, we do not accept standard returns or exchanges once an order is confirmed.


Please review all photos, descriptions, and condition reports carefully before purchasing.


Full details are outlined in our Returns & Refunds Policy.



8. What if I change my mind after purchasing?

 

In certain cases, and at U-RIVR’s discretion, eligible luxury items may be considered for consignment placement instead of return.


This option is evaluated individually and is not guaranteed.

 


9. What happens if my item arrives damaged?

 

All shipments include insurance and protective packaging.


If an item arrives damaged during transit or you receive an incorrect item, please contact us within 24 hours of delivery, along with an unboxing video or photographic proof.


Claims are handled through the appropriate insurance and verification process.

 


10. Do you offer pre-order or deposit-based items?

 

Yes.

Certain high-value or rare items may be offered on a pre-order or deposit basis due to sourcing or customization requirements.


Details for these transactions are outlined in our Payment Policy.

 


11. What payment methods do you accept?

 

Accepted payment methods may include:


  • Bank transfer / Wire transfer
  • ACH / Zelle / Wise / Airwallex
  • Credit card (subject to approval)


For high-value transactions, specific payment methods may be required to ensure security and verification.

 


12. Why might a specific payment method be required?

 

Payment methods are determined based on:


  • Item value
  • Order structure
  • Security and verification requirements

 

While customers may indicate a preference, the final payment method is confirmed by U-RIVR to ensure transaction safety and compliance.

 


13. Will I receive proof or documentation of my purchase?

 

Yes.

All orders are carefully documented, verified, and recorded prior to shipment.


Additional authentication or documentation may be available upon request, depending on the item.

 


14. Can I request additional photos or videos before purchasing?

 

Absolutely.

 

We encourage customers to request additional images or HD video previews when needed, including details such as:


  • Leather texture
  • Hardware condition
  • Corners and edges
  • Interior structure

 

Availability may vary by item.


 

15. How can I contact customer support?

 

You may contact us via the Contact Us page or request an appointment through Book an Appointment for personalized assistance.

 

  • Email: info@urivr.com
  • Phone: +1 (940) 617-3618
  • WhatsApp: +1 (940) 617-3618
  • Website: https://urivr.com
  • Adress: Room 1111, 11/F, Hollywood Commercial Centre, 610 Nathan Road, Mong Kok, Kowloon, Hong Kong